Frequently Asked Questions
01. Ordering & Customization
Q: How do I place a custom order?
Start by reaching out through our contact form with your event date, color palette, and the product you’re interested in, whether that’s a bridal bouquet, wedding arch, or door wreath. We’ll follow up with a quote and timeline before any work begins.
Q: Can I choose my own colors and flower types?
Yes, this is the whole point of ordering from us. Every piece is built to your palette, not pulled from a pre-made stock design. Tell us the colors, style, and any inspiration photos you have, and we’ll build around that.
Q: How far in advance should I order?
Because every piece is handcrafted after you order, we recommend reaching out as early as possible, especially for wedding dates.
Q: Can I make changes after I’ve ordered?
[Flag: need Monica’s actual policy here. Common approach for made-to-order businesses is allowing changes before production starts, but not after. Confirm before publishing.]
02. Shipping
Q: Do you ship nationwide?
Yes, we ship anywhere in the United States. Every piece is packed carefully and shipped fully assembled, so it arrives ready to use.
Q: How long does shipping take?
[Flag: need real shipping timeframes from Monica, e.g., “5-7 business days after your order ships.” Placeholder structure ready, just needs confirmed numbers.]
Q: Will my wreath or bouquet arrive assembled?
Yes. Everything is fully built and finished before it ships, no assembly required on your end.
Q: Do you offer local pickup?
[Flag: depends on the still-unconfirmed studio visit question. If Cockeysville is visitable, this answer changes accordingly.]
03. Materials & Care
Q: Are these real flowers?
No. Every piece we make is 100% artificial, built from premium materials that photograph and feel like the real thing without the wilting, browning, or allergy concerns that come with fresh flowers.
Q: Will my wreath or bouquet fade over time?
With reasonable care, no. Keeping pieces out of direct, prolonged sunlight helps preserve color the longest, but our materials are built to hold up for years, not weeks.
Q: How do I clean or maintain my piece?
A soft brush or a low-setting hairdryer removes dust without bending the stems. Store your piece flat or hung between uses so it keeps its shape.
04. Returns, Exchanges & Complaints
Q: What if I’m not happy with my order?
[Flag: need Monica’s actual policy here. Because every piece is custom-built to spec, most made-to-order businesses limit returns to defects or errors rather than general dissatisfaction, but this needs to come from her directly, not be assumed.]
Q: What happens if my order arrives damaged?
[Flag: same as above, need her real policy on damage claims, replacement process, and timeframe for reporting issues.]
Q: Can I cancel my order after I’ve placed it?
[Flag: since production starts quickly on custom pieces, this likely has a short cancellation window. Needs Monica’s confirmed answer before publishing.]